Loran Warranty Guide
1. Warranty Coverage Summary
Finish Warranty (Paint & Stain Lacquer Finishes)
Coverage Period: 2 years from the date of delivery or installation (whichever is later).
Coverage Details: This warranty covers defects in the paint or stain lacquer finish, including peeling, cracking, or blistering under normal residential use.
Construction Warranty
Coverage Period: 5 years from the date of delivery or installation (whichever is later).
Coverage Details: This warranty covers defects in the materials or workmanship of the cabinet construction (e.g., cabinet boxes, doors, drawer fronts, and shelves) under normal residential use.
Hardware Warranty
Coverage Period: 5 years from the date of delivery or installation (whichever is later).
Coverage Details: This warranty covers manufacturer defects in hardware included with your cabinets, such as hinges, drawer glides, and other functional hardware.
2. Warranty Exclusions and Limitations
While we strive to ensure the highest quality, certain conditions and events are not covered by this warranty:
Water Damage
Any finish or structural damage resulting from exposure to moisture or water (e.g., leaks, floods, excessive humidity).
Dents, Scratches, and Cosmetic Damage
Normal wear and tear, misuse, accidental damage, or neglect (including dents, scratches, and other cosmetic damage) are not covered.
Environmental Factors
Damage due to extreme temperatures, excessive or inadequate humidity, or direct sunlight exposure.
Improper Maintenance or Installation
Damage caused by improper installation, modifications, or repairs not performed by Lighthouse Cabinetry or an authorized representative.
Damage caused by the use of harsh chemicals or abrasive cleaning products.
Variations in Wood and Finish
Natural variations in wood grain, color, or slight differences in stain or paint color between replacement parts and existing components due to aging and/or environmental conditions.
Commercial Use
This warranty applies to residential use only. Commercial use or other non-residential applications are not covered.
3. Warranty Claims Process
Notify Loran Cabinetry
If you believe you have a warranty claim, contact our customer service team at via email at info@lorancabinetry.ca. Provide a detailed description of the issue, along with proof of purchase (invoice or order number) and photos if possible.
Inspection
A representative from Loran Cabinetry or an authorized service provider may need to inspect the cabinets to determine the nature and cause of the defect.
Resolution
If the defect is covered under warranty, Loran Cabinetry will, at its sole discretion, either repair or replace the defective component(s). If replacement is necessary and an exact product is no longer available, Loran Cabinetry will substitute a product of comparable function, performance, and quality.
4. Additional Terms
Labor and Transportation Costs
Under this warranty, Loran Cabinetry will cover the cost of repairs or replacement parts. However, costs associated with removal, reinstallation, or transportation may be the responsibility of the customer unless otherwise required by state or provincial law.
Limitations of Liability
This warranty is the exclusive warranty of Lighthouse Cabinetry. It replaces all other warranties, whether expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose. In no event shall Loran Cabinetry be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our cabinets, to the extent permitted by law.
Legal Rights
Some states or provinces do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. Therefore, certain limitations or exclusions in this warranty may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state (or province to province).
5. Care & Maintenance Recommendations
To ensure the longevity and beauty of your Loran Cabinetry kitchen cabinets:
- Clean Regularly: Wipe cabinets with a soft, damp cloth and mild soap if needed. Dry thoroughly.
- Avoid Harsh Chemicals: Do not use bleach, strong detergents, or abrasive cleaners.
- Manage Humidity: Maintain a consistent indoor humidity level to prevent wood warping.
- Protect From Excessive Heat & Moisture: Use proper ventilation when cooking and avoid direct contact with high heat or steam.
By following these guidelines, you can help preserve the look and functionality of your cabinets.
We appreciate your trust in Loran Cabinetry. Our goal is to ensure your complete satisfaction with our kitchen cabinets and the service you receive. This warranty guide may be updated by Loran Cabinetry at any time. Any modifications will not retroactively affect previously sold products.